Google awards responses

I attended the SMX East show last month and one of the big takeaways is that Google rewards responses. What to do with a bad review? The best thing you can do is to respond. And that goes for positive reviews as well. Google feels that you are taking an active role and that it is, basically, the thing to do. And, it further makes you appear an expert in your own business and product. If you are looking for information on how to respond to Google reviews, check this out!
https://blog.hubspot.com/service/respond-to-google-reviews

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